KioWare - Kiosk System Software - User Guides

This tab shows settings for either single-user licenses or license server usage. Use the “License Type” dropdown to switch between these two types of settings.

License Tab, Single User Options

License Status - Indicates (in red) if you are using a licensed version of KioWare and if your license is valid.
License Type - Select the type of KioWare license you are using. Different settings will show for each type of license.
- Single User - Used for small-quantity installations. The license is used on a particular kiosk or computer (see Single User below).
- License Server - Used only if the KioWare License Server has been installed. This allows users to manage licenses on their own, without help from KioWare Support (see License Server Information below).
System Code - A unique number that identifies your kiosk or computer and cannot be changed.

Single User

When the “License Type” is set to “Single User”, the tab looks like the image above.

Single User License Information

Company Name - (required) Enter the company name as shown on your License Certificate or email receipt (it is case sensitive).
License Key - A unique number generated from the “System Code” that allows KioWare to run on your kiosk or computer. You will receive this number either on a License Certificate or by registering with our customer support staff via phone (Toll Free USA: 877-843-4790; International: 1-717-843-4790), our website (www.kioware.com), or electronic licensing (see below).
Model - Select the model of KioWare that you are using (Basic, Full, or Lite). Note: If you select a model that you are not using, the “License Status” will tell you that the model is not valid.

Electronic Licensing

Note: Your kiosk or computer must be connected to the Internet for electronic licensing to work.

Transaction Number - Enter the Transaction Number you received when purchasing your license(s). This may be found on an invoice or in an email.
Authorization Code - Enter the Authorization Code you received when purchasing your license(s). This may be found on an invoice or in an email.
System ID - (optional) A value that identifies your system in our license database. It is useful if you ever have to contact our support staff with a licensing issue.
The license should expire - Check this box and use the calendar to select the date that the license will expire (max. license length is 6 months).
Get Electronic License - After entering the above information, select this button. Your kiosk or computer will automatically contact our server for a License Key.

Connection Settings

Proxy Option - Select your choice for using proxy settings.
- No Proxy Settings Needed - No proxy settings are used.
- Use System Proxy Settings - The Configuration Tool uses your existing browser proxy settings
- Use Custom Proxy Settings - Any custom proxy settings you enter are used.
Proxy Server - Enter the IP address or UNC server name of your proxy server.
User Domain - Enter the domain that contains the user's account.
User Name - If a username must be entered to logon to your proxy server, enter that username here.
Password - If the above username must use a password to logon to your proxy server, enter that password here.

License Server Information

When the “License Type” is set to “License Server”, the tab looks like the image below.

License Tab, License Server Options

Server URL - Enter the URL of the KioWare License Server (must begin with “https://”). Note: Be sure to include the location of the virtual directory where KioWare License Server was installed.
Password - Enter the password used to log onto the KioWare License Server.
Select Client Certificate - Select this button to send a client certificate to the server that is running the KioWare License Server product. A popup window shows these settings.
- Send Client Certificate to License Server - If checked, the “Certificate Location” and “Certificate Thumbprint” settings can be used.
- Certificate Location - Select if you want the certificate to represent the current user or local machine.
- Certificate Thumbprint - Use the ellipsis button to select a certificate thumbprint.
Model - Select the model of KioWare that you are using (Basic, Full, or Lite). Note: If you select a model that you are not using, the “License Status” will tell you that the model is not valid.
Test Connection - After entering the above information, select this button to test the connection between KioWare and the KioWare License Server. You will then see a small window that shows the progress of the test. When complete, a message (in red) shows below the button and tells you if the test was successful.

Related Terms and Questions

If the answers to your questions are not in this table, visit the KioWare website for frequently asked questions (FAQs).

What is Demo mode?	When you download a trial version of KioWare, it runs in Demo mode because it is not licensed. Every so often, you will see a message (KioWare's nag screen) telling you that you are still in Demo mode (still using the trial version). If you buy a license, you can continue using your downloaded version of KioWare. Just enter your “Company Name” and “License Key” (given to you by KioWare sales staff) and select your “Model” from the dropdown. The “License Status” indicator will then tell you that you are fully licensed.
Is the KioWare licensing a “one and done” purchase, meaning that once I purchase the license I can run the software forever?	Yes, but you might consider purchasing support for KioWare as well. One large benefit of support is that it lets you upgrade to a new version of KioWare. Without support you will not be able to upgrade. For more details about support for KioWare, please contact KioWare Sales Support via phone (Toll Free USA: 877-843-4790; International: 1-717-843-4790) or our website (www.kioware.com).
How do I license KioWare?	You need to enter a “License Key” to stop running KioWare in Demo mode (see above). There are two ways you can get a “License Key”. Find the “System Code” on the Licensing tab and contact KioWare Support, who can convert your “System Code” into a “License Key”. If your kiosk or computer is connected to the Internet, you can also license KioWare over the Internet. Enter the “Transaction Number” and “Authorization Code” that you were given when you purchased your license(s), select a date that the license will expire (max. license length is 6 months), and select the “Get Electronic License” button. Your kiosk or computer will automatically contact our server for a “License Key”.
What is resetting a license?	A license will need to be reset whenever your “System Code” changes. This can change when hardware or a network card is changed on your kiosk or computer, when a license is transferred from one kiosk/computer to another, or when a license that you got electronically expires (they only last up to 6 months). To reset a license, email KioWare Support your “Transaction Number”, the kiosk/computer you want to reset the license on, and the reason for resetting a license, or use the KioWare License Server if it is installed (see below).
What is the KioWare License Server?	The KioWare License Server product allows you to reset your KioWare licenses without having to contact KioWare Support. After entering settings that match your kiosk/computer settings (e.g., password), your kiosk/computer and the License Server can “talk” to each other. The License Server will then know how much time is left before a KioWare license expires. When it does expire, you can easily reset it for further use. The KioWare License Server also has multiple tools to allow “talking” with kiosks, to keep track of kiosk and license activity, to reset licenses or ban kiosks from “talking” with the License Server, and to log warnings and errors. For more details on the KioWare License Server, contact KioWare Support via phone (Toll Free USA: 877-843-4790; International: 1-717-843-4790) or our website (www.kioware.com).
What is a client certificate?	It identifies a client (computer or machine trying to “talk”) to a remote server. For more details on client certificates, see Kiosk Management Tab, Related Terms and Questions.